Terms of service
Company Information
This website is owned and operated by RESILIENT ROSES FLORAL & DECOR LLC
Company Name: RESILIENT ROSES FLORAL & DECOR LLC
Address: 7707 MERRILL ROAD UNIT 11146, JACKSONVILLE, FL 32239, United States
Tax ID: 99-1246224
Phone: +1 5759145430
E-mail: info@resilientrosesfloraldecor.com
Business Hours: Monday – Friday, 08:00 – 18:00 EST
Contact us via email – we will respond within 24 business hours.
1. Scope
These terms of use apply to all purchases of furniture and home products made on the RESILIENT ROSES FLORAL & DECOR LLC online store, including sofas, beds, cabinets, and related accessories. All orders are intended for consumers in the United States.
2. Legal Basis
Customers can return products within 14 days of receiving the products, in accordance with U.S. consumer protection regulations.
3. Order Processing Time
RESILIENT ROSES FLORAL & DECOR LLC processes orders within 1–3 business days after receiving the order and confirming payment. Processing time is the period between payment confirmation and shipment. Estimated delivery: 4–7 business days after shipment.
4. Carriers
All orders are shipped via authorized carriers in the United States, such as FedEx, UPS, and USPS. Tracking information will be provided via email after shipment.
5. Prices and Taxes
Sales tax will be calculated at checkout.
Order Cost Components
The total order amount consists of:
Product Price: The price of each item as listed on the product page (Taxes are calculated and added at checkout).
Shipping Fee: Calculated based on the order amount and displayed at checkout.
All costs are shown in USD and clearly listed before placing an order, ensuring customers are fully aware of the total payment required.
6. 14-Day Return Policy
Customers may request a return within 14 days of receiving products. Returned items must be in their original condition, brand new and unused, free from damage or stains, and remain resellable. All accessories and packaging must be included.
7. 14-Day Exchange Policy
Customers may request an exchange within 14 days of receiving products. Exchanged items must be in acceptable condition, brand new and unused, and remain resellable. Return shipping costs for exchanges are covered by RESILIENT ROSES FLORAL & DECOR LLC and prepaid shipping labels will be provided.
8. Return or Exchange Procedure
Customers must contact customer service by email (info@resilientrosesfloraldecor.com) to initiate a return or exchange. Customer service will provide instructions within 24 business hours.
9. Return or Exchange Address
Items to be returned or exchanged should be shipped to:
7707 MERRILL ROAD UNIT 11146, JACKSONVILLE, FL 32239, United States
All return and exchange shipping costs are covered by RESILIENT ROSES FLORAL & DECOR LLC, and prepaid shipping labels will be provided.
10. Refund Processing Time
After receiving and verifying returned products, RESILIENT ROSES FLORAL & DECOR LLC will process the refund within 2 business days using the original payment method.
11. Refund Amount
The refund covers the amount paid for the products, including product price and applicable taxes. Additional shipping costs for returns or exchanges are covered by RESILIENT ROSES FLORAL & DECOR LLC.
12. Product Warranty
All products include a 2-year limited warranty from the delivery date. The warranty covers defects in materials or workmanship but does not cover damage resulting from improper use or handling.
13. Data Protection
RESILIENT ROSES FLORAL & DECOR LLC protects customers’ personal information in accordance with U.S. data protection regulations. Customers may request access, correction, or deletion of their personal data.
14. Customer Support
For questions regarding terms of use, returns, exchanges, warranties, or other matters, customers may contact RESILIENT ROSES FLORAL & DECOR LLC customer service at info@resilientrosesfloraldecor.com. We will respond within 24 business hours to provide instructions and assistance.